Returns & Exchanges
If for any reason you decide that you would like to return your Crown Northampton purchase for an exchange or refund, please follow the steps below.
GENERAL RETURNS INFORMATION
- All items should be received back to us within 28 days from shipment date.
- Your order should be in unworn and unused condition complete with all original packaging.
- Please include the original order invoice and your reason for returning to help us process as fast as possible.
- All returns should be well packaged to avoid damage. Please return in the original postal packaging that you received your order in or a suitable alternative. We request that you do not use the shoe box as a form of postal packaging.
- To protect yourselves we advise using postage with tracking and insurance. Crown Northampton is unable to accept responsibility for any returns lost or damaged in transit.
- If returning an item from outside of the EU, we suggest you mark the parcel as 'RETURNED GOODS' very clearly so it cannot be missed. Each country will have different shipping and customs rules - For this reason, Crown Northampton cannot be held responsible for any return custom charges incurred. We also suggest that you ask your chosen couriers for advice on the above when returning, so as to avoid any unexpected costs or delays.
- If you require any further help with returns fees please contact us here.
- Please be aware that any returns costs are at the responsibility of the customer.
- OUTSIDE THE UK - If you are returning from outside of the UK and would like to exchange for a different size, colour or style that's no problem. As we offer free worldwide shipping on all footwear, we request that you place a new order through our website. This will speed up the exchange process and gets your new order onto our factory system quicker. When we receive your returned parcel, a full refund will then be submitted against your original order. However, if you would prefer to return your original order with an exchange request for another item inside then this is also ok - We will process when received. Please be aware that any returns costs are at the responsibility of the customer.
- INSIDE THE UK - If you are returning from inside the UK and would like to exchange for a different size, colour or style, please return your parcel with the original invoice, stating the exchange details of what you would like. We will then re-ship your new product once processed through the factory, at no extra cost. Please be aware that any returns costs are at the responsibility of the customer.
Please return all goods to:
Crown Northampton Ltd
86 Bunting Road
If you have any other questions please fill out the form below.